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📋 Booking & Stay Policy

🌿 Welcome to Flowers Garden, where nature meets luxury. To ensure a smooth and enjoyable experience for all our guests, please review the following booking and stay policy:

📌 First: Booking & Confirmation Policy

Item	Details
Booking Confirmation	Booking is confirmed upon payment of a 50% deposit of the total amount.
Payment Deadline	Bank transfer must be completed within 2 hours of receiving account details.
Booking Cancellation	If payment is not completed within the specified deadline, the booking will be automatically cancelled.

💰 Second: Payment & Insurance Policy

Item	Details
Full Payment	The remaining full amount must be paid before the resort is handed over.
Insurance Deposit	A refundable insurance of 500 SAR is required upon key handover.
Insurance Refund	The full insurance is refunded after verifying: resort cleanliness, no damages, and adherence to checkout time.

🏠 Third: Check-in & Check-out Policy

Item	Details
Check-in Time	The key is handed over only at the agreed time.
Check-out Time	The resort must be vacated at the scheduled time.
Check-out Delay	100 SAR will be deducted from the insurance for each hour of delay after the half-hour grace period.

🏊 Fourth: Pool Usage Policy

Item	Details
Key Handover	The pool key is handed over after signing a liability acknowledgment for opening and closing it.
Water Quality	The pool operates with filtration systems, and water will not be changed except by prior agreement.
Prohibited Items	The following are strictly prohibited: balloons, holi colors, soap, and shampoo.
Pool Operation	The pool will only be operated after full payment + insurance is completed.

🪑 Fifth: Furniture & Cleanliness Policy

Item	Details
Furniture	Relocating furniture is strictly prohibited.
Cleanliness	Maintaining resort cleanliness is a fundamental condition for insurance refund.

🎉 Sixth: Events & Occasions Policy

📅 Seventh: Postponement & Cancellation Policy

Item	Details
Postponement Request	Postponement requests must be submitted at least 7 days before the booking date.
Postponement Exception	Postponement is accepted if the day is booked by another tenant.
booking_policy_cancel	If you wish to cancel the booking, please notify us at least 48 hours in advance.

🚗 Eighth: Vehicle Policy

Item	Details
Maximum Limit	Maximum of 30 vehicles.
Exceeding Limit	50 SAR will be deducted from the insurance for each additional vehicle.

⚠️ Ninth: Additional Notes

Item	Details
Damage	The tenant is responsible for the cost of repairing any damage caused by them or their companions.
Usage	Using the resort for any purpose other than what was agreed upon is prohibited.